Policies

Refund & Returns Policy💸

 

All sales are final due to the handmade and personalized nature of our products. This includes custom items, press-on nails, trays, and other made-to-order pieces.


Please note: Keychains are final sale as they are being discontinued and will not be restocked.


If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll do our best to resolve the problem as quickly as possible.


To avoid any delays or misunderstandings, please double-check all custom details (names, colors, sizes, etc.) before submitting your order. Once production begins, changes cannot be made.


Thank you for your understanding and for supporting a small, handmade business.

 


📦 Shipping Policy

Processing Time:

All orders are handmade with care and typically ship within 3–5 business days. Custom designs may take a little longer depending on the style or order volume.


Shipping Details:

Once your order ships, you’ll receive a tracking number by email. Most packages arrive within 3–7 business days. Please note that delays can happen, especially around holidays or during sales.


Local Pickup/Delivery (St. Louis only):

If you’re local, I offer meet-ups in a safe public spot. Delivery is available for a small fee just send a message after checkout to arrange it

 


⚖️ Terms of Service

 

By purchasing from Bria’s Dope Customz, you agree to the following terms:


  • Orders are reviewed and held for 1 business day before production begins. This allows time to confirm customization details.
  • All items are handmade, and small variations may occur between products.
  • Customers are responsible for providing accurate customization information at checkout. Missing or unclear instructions may delay processing.
  • Once shipped, Bria’s Dope Customz is not responsible for carrier-related delays or lost packages.
  • Any form of fraud, chargebacks, or abusive behavior will result in canceled service and potential legal follow-up.

We appreciate your trust and support. If you have questions or concerns, please feel free to contact us directly.

 


🔐 Privacy Policy

 

At Bria’s Dope Customz, your privacy is important. We only collect the personal information needed to process your order such as your name, email address, shipping address, and payment details.


Your information is used to:


  • Complete and ship your order
  • Provide updates or respond to questions about your purchase
  • Send occasional updates or offers (only if you choose to opt in)


We do not sell or share your information with third parties.


All payments are processed securely through Shopify, and we never have access to your full payment information.


By placing an order, you agree to this policy. If you have any questions or concerns, feel free to contact us directly